FAQs

Where is my prize?
Please reference the verification link that was initially sent to you. Note: Some prizes may take up to 8 weeks to arrive.

My verification link isn't working.
If your verification link is not working, try accessing the link from a desktop computer. The provided link will be valid for 48 hours. See below for more troubleshooting tips.

Troubleshooting Tips:

  • Use your permanent address.
  • Be sure to enter your full name including the generational title (such as "Jr." or "Sr.") after your last name, if applicable.
  • Make sure there are no typos and that you’ve entered your birthday correctly.

I cannot upload my license. What do I do?
Try uploading your license from a desktop computer in a .jpg format at the link you were provided.

My address changed. What do I do?
If you have recently moved and need to provide us with your updated address, email us at winner@heywinner.com.